Mozilla | “Heartbeats”

As part of an Agile team focused on Firefox user engagement and retention, I developed targeted micro-copy that offered educational content representing the Mozilla brand. This content known internally as “heartbeats” was designed to distinguish the browser from Chrome and affirm the values of Firefox, e.g., security, philanthropy, and other characteristics of “Internet health.”

Stakeholders:

  • Project Manager
  • Product Marketing Manager
  • UX Researcher

Challenges:

  • Convert user engagement into long-term retention
  • Distinguish from Chrome
  • Educate around non-corporate aspects of product
  • Connect new users with relevant content

Results:

  • 83% retention spike after testing
  • Improved recognition of key Firefox value propositions for new users